Careers @ Ulrich Medical Concepts

Ulrich Medical Concepts is now accepting applications for the following positions:

POSITION:  Technical Support Representative

Under general supervision, a Technical Support Representative is needed to provide technical support to internal and external customers to resolve issues and answer questions regarding proprietary software and hardware. These issues include (but are not limited to) software problems, user questions, client requests for customization, and other client support and relations issues. 

Essential Functions:

• Serves as the primary source and first point of contact for clients in need of technical support, assistance, or software customization.
• Resolves issues at the lowest level possible, referring more complex problems to the proper support personnel.  Ensures that referred issues are handled efficiently in accordance with the client’s needs.
• Ensures that data is entered in accordance with technical support documentation policies.
• Continually seeks to improve client support, relations, and satisfaction through improved information sharing and problem solving processes.
• Combines technical knowledge with creative thinking and applies those attributes to the mission of total client satisfaction.
• Other duties as assigned.

Desired Skills:

• Basic understanding of medical practice and insurance billing procedures and policies.
• Clinical or non-clinical medical office experience.
• Knowledge of commonly used concepts, practices, and procedures within the medical software field.
• Previous electronic medical records training experience.

Qualifications:

• Associates degree or higher is preferred, but a high school diploma is required.
• Proficiency with Microsoft Office in general; advanced proficiency in Word and Excel.
• Ability to take on multiple tasks and maintain a courteous and professional composure while working under stressful and fast-paced conditions. Requires the ability to prioritize support issues based on the issue’s impact to the client’s operation.
• Excellent verbal and written customer service, telephone, troubleshooting and communication skills.
• Ability to work with minimal supervision.
• Ability to learn and operate software programs quickly.
• Ability to function independently in a multi-task environment, as well as part of a team.
• Ability to plan, organize and prioritize effectively.
• Ability to write routine reports and business correspondence.
• Ability to speak and write using proper grammar.
• Ability to solve complex problems in a solution oriented manner.
• Ability to read or interpret a variety of instructions, manuals, or correspondence furnished in written, oral, diagram, or schedule form.

POSITION: Medical Billing Specialist

JOB DESCRIPTION:

The Billing Specialist is a full time, non-exempt position that reports to the Daily Operations Supervisor and/or Team Leader. The Billing Specialist will deliver effective advanced billing services to Revenue Solutions Clients by performing the following duties:

• Prepares and submits clean claims to various insurance companies either electronically or by paper
• Answers questions from patients, client staff and insurance companies.
• Identifies and resolves patient billing complaints.
• Prepares reviews and sends patient statements.
• Evaluates patient financial status as supplied by client and establishes payment plans in accordance with company policy.  Follows and reports status of delinquent accounts to billing supervisor
• Reviews accounts for possible assignment and makes recommendations to the billing supervisor. Performs various collection actions including but not limited to: contacting patients by phone, correcting and resubmitting claims to third party payers, submission of appeals and follow up on stalled claims.
• Processes and produces reports on accounts qualifying for refunds.
• Prepares refunds to patients and third party payers.
• Participates in educational activities and attends all staff meetings.
• Conducts self in accordance with company employee manual.
• Maintains a “meet and exceed” customer satisfaction evaluation internally and externally.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Other duties may be assigned based upon company business needs

EDUCATION, SKILLS & EXPERIENCE REQUIRED:

• High School Education or GED
• Knowledge of medical billing/collection practices.
• Proficient in computer & Microsoft programs, including Word and Excel
• Knowledge of business office procedures
• Ability to operate a multi-line telephone system
• Proficient in all areas of TCC and UMC products
• Ability to learn and operate software programs quickly
• Ability to function independently in a multi-task environment, as well as part of a team
• Ability to plan, organize and prioritize effectively
• Ability to write routine reports and business correspondence
• Ability to speak and write using proper grammar
• Ability to speak effectively in interpersonal situations and before groups of people
• Ability to solve complex problems in a solution oriented manner
• Ability to read or interpret a variety of instructions, manuals, or correspondence furnished in written, oral, diagram, or schedule form
• Ability to establish and maintain effective working relationships with clients, patients, co-workers and the public.
• Ability to maintain a positive attitude in fast paced and rapidly evolving business environment

OTHER REQUIREMENTS:

• Ability to travel 1-3 days per month with occasional overnight travel.
• Overtime may be required and or hours may be shortened as business needs dictate.
• Ability to stand, sit, speak, work on and from a computer screen and talk on the phone
• Manual dexterity needed for using a calculator and computer keyboard.
• Ability to drive and maintain a valid driver’s license and auto insurance

POSITION: Implementation Coordinator

JOB DESCRIPTION:

Under general supervision, responsible for the management, implementation and support of clinical EMR solutions, providing leadership, coordination and management activities. Ensures the delivery of exceptional and proactive customer service.

MAJOR DUTIES AND RESPONSIBILITIES:

• Manages the overall planning and execution of the strategy to deploy our EMR solutions.
• Establish end user requirements for the EMR based on industry practices.
• Serves as the key point for planning and leading all aspects of the EMR projects.
• Leads, mentors and manages other team members to allow them to be successful contributors to the long term integration solution.
• Establishes a strong working relationship with end user organization and to function as the end users’ representative on technology/business issues.
• Proactively monitors and accurately communicates regarding project performance using project tools, dashboards, reports and other communication vehicles.
• Proactively collaborates across projects with other product and cross functional project teams to identify project risks, issues and efficiencies and to avoid scheduling or resource conflicts on inter-related projects. Implements established policies, system monitors and controls to ensure the successful management and reporting of all initiatives in the program.
• Prepares project timelines, schedules, estimates and resource planning to support key business projects.

JOB REQUIREMENTS:

• Ability to identify business requirements and translate those into the configuration parameters in the packaged solution.
• Ability to lead a team, ensuring that resources have clear direction and assignments as well as ongoing follow up.
• Exceptional ability to identify and track issues and drive them to a conclusion.
• Experience producing project artifacts to include status reports, business requirements, non-technical design documents, etc.
• Effective oral and written communication.

EDUCATION/CREDENTIALS:

• Bachelor’s degree OR equivalent experience in a related field.

POSITION: Client Services Specialist (Corporate Trainer)

Highly professional and self-motivated Client Services Specialist needed to conduct training and support for a successful, national correctional software company. This is an amazing opportunity for a candidate who is pro-active and level-headed, with high levels of both discretion and initiative. The environment is fast-paced, exciting, and challenging and provides a wonderful opportunity for professional growth. The position requires a high level of responsibility and ownership and will require the management of different and often conflicting objectives, projects, or activities at one time.


Essential Functions:

• Work in a team environment to train ambulatory practices to use electronic medical record software and advise clients on improving workflow efficiency.
• Design, develop, and deliver software application training.
• Review and test EMR templates and other EMR software customizations prior to client use.
• Work closely with project managers to ensure implementations are moving in accordance with contract deliverables and project timelines.
• Act as client's advocate (and subject matter expert) when application changes/projects are proposed internally.
• Maintain communication logs for assigned clients.
• Conduct all training preparation work including database, materials, travel request documents, and training environment for training sessions.
• Make recommendations for the development of teaching aids such as training manuals, demonstration models, visual aids, computer tutorials, and reference works.
• Manage classes of up to 10 or more students.
• Provide technical support to new and existing clients.
• Document all client change requests and ensure completion of them.
• Ensure standard process is used consistently for all clients.
• Coordinate with appropriate departments as necessary to resolve/complete client issues.
• Identify opportunities to provide consulting or project services to clients. Consult on requests for new services or changes to existing services.
• Perform other related duties as required.

QUALIFICATIONS:

• An Associate degree is required, though a Bachelor degree is preferred, in training, computers, medical, or related field.
• 3-5 years related experience and/or equivalent combination of training and experience which evidences an advanced knowledge of medical administrative office practices, training, and/or technical support.
• Extensive experience with computers; proficiency in Microsoft Office to include Word, Excel, PowerPoint, & Outlook.Ability to learn and operate software programs quickly.
• Basic understanding of technical terminology.
• Previous training and implementation experience is preferred.
• Ability to function independently in a multi-task environment, as well as part of a team.
• Ability to plan, organize and prioritize effectively.
• Excellent verbal and written communication skills.Innovative and problem solving abilities.
• Ability to read or interpret a variety of instructions, manuals, or correspondence furnished in written, oral, diagram, or schedule form.
• Ability to meet pre-determined project deadlines.
• Strong interpersonal skills are critical.Clinical or non-clinical medical office experience, as well as experience with NextGen, Allscripts, Greenway Primesuite, eClinicalWorks, Core EMR or similar product is helpful

This position requires the ability to travel overnight 60% of the time. (Must have driver's license, government issued ID, etc.) Only serious candidates looking for long-term career potential need apply. As the national leader in correctional EMR, our clients choose us because we understand that excellent service begins with our employees. Our working relationships with clients are marked by professionalism, execution and accountability and our company culture is centered on teamwork. This combination has created a supportive work environment that encourages personal and professional growth.

We offer a very competitive compensation package.

POSITION: Technical Analyst

Highly professional and self-motivated Technical Analyst needed to manage application and software interface implementation projects for a successful, national correctional & ambulatory EMR software company. This is an amazing opportunity for a candidate who is pro-active and level-headed, with high levels of both discretion and initiative. The environment is fast-paced, exciting, and challenging and provides a wonderful opportunity for professional growth. The position requires a high level of responsibility and ownership and will require the management of different and often conflicting objectives, projects, or activities at one time.

Essential Functions:

• Work in a team environment to manage projects to implement, troubleshoot, and maintain 3rd party software interfaces.
• Work in a team environment to manage projects to install, configure, & test the TCC and CorrecTek applications.
• Complete application testing related to interface and installation projects.
• Complete application and instructional documentation related to interface and installation projects.
• Perform basic training for other team members and/or clients related to implemented interfaces.
• Work closely with project managers to ensure implementations are moving in accordance with contract deliverables and project timelines.
• Provide technical support to new and existing clients.
• Ensure standard process is used consistently for all clients.
• Coordinate with appropriate departments as necessary to resolve/complete client issues.
• Identify opportunities to provide consulting or project services to clients. Consult on requests for new services or changes to existing services.
• Perform other related duties as required.

QUALIFICATIONS:

• Bachelor's degree in computer science or a closely related field or equivalent work experience;
• Experience with Microsoft SQL Server 2000 or newer including installation, configuration, and database management.
• Experience with Microsoft Windows Server 2000 or newer including application installation, services management, RDP configuration and management.
• Experience with HL7, CCD, or other medical information exchange a plus.
• Experience with WebServices, SFTP, or other file transfer methods a plus.
• Extensive experience with computers; proficiency in Microsoft Office to include Word, Excel, PowerPoint, & Outlook. Ability to learn and operate software programs quickly.
• Basic understanding of technical terminology.
• Previous experience managing technical implementation projects is preferred.
• Ability to function independently in a multi-task environment, as well as part of a team.
• Ability to plan, organize and prioritize effectively.
• Excellent verbal and written communication skills.Innovative and problem solving abilities.
• Ability to read or interpret a variety of instructions, manuals, or correspondence furnished in written, oral, diagram, or schedule form.
• Ability to meet pre-determined project deadlines.
• Strong interpersonal skills are critical.

Only serious candidates looking for long-term career potential need apply. As the national leader in correctional EMR, our clients choose us because we understand that excellent service begins with our employees. Our working relationships with clients are marked by professionalism, execution and accountability and our company culture is centered on teamwork. This combination has created a supportive work environment that encourages personal and professional growth.

We offer a very competitive compensation package.

POSITION: Software Application Developer

Ulrich Medical Concepts & CorrecTek is seeking a Software Application Developer to join the development team for their Electronic Medical Records/Practice Management applications. Primary responsibilities of the position include design and development of new features as well as support and enhancements for existing features of the product. This is an amazing opportunity for a candidate who is pro-active and level-headed, with high levels of both discretion and initiative. The environment is fast-paced, exciting, and challenging and provides a wonderful opportunity for professional growth. The position requires a high level of responsibility and ownership and will require the management of different and often conflicting objectives, projects, or activities at one time.

Essential Functions:

• Design, develop, and implement Electronic Medical Records and Practice Management software applications.
• Effectively participate in all stages of software development lifecycle including:
• Requirements gathering.
• Writing functional specifications and technical design documents.
• Code development, unit testing and revision.
• Conducting quality assurance through the use of test scripts and ad-hoc testing.
• Conducting internal new feature training.
• Coordinate with appropriate departments as necessary to resolve/complete client issues.
• Conduct maintenance development for the existing code based on support cases.
• Provide continuous improvement of the software application and areas within our business process.
• Maintain a "meet and exceed" customer satisfaction evaluation internally and externally.
• Perform other related duties as required.

QUALIFICATIONS:

• Bachelor's degree in computer science, computer programming, information technology, or a related field.
• Zero to 2 years relevant application development experience.
• Experience in one or more of the following development environments:
• Visual Studio 6.0 (C++ & MFC strongly preferred)
• Visual Studio 2005/2008/2010 (C++ .NET preferred)
• Experience with Microsoft SQL Server 2000 or newer including installation, configuration, query/stored procedure development, and database administration.
• Experience with HL7, CCD, or other medical information exchange a plus.
• Experience with WebServices, SFTP, or other file transfer methods a plus.
• Ability to function independently in a multi-task environment, as well as part of a team.
• Ability to plan, organize and prioritize effectively.
• Excellent verbal and written communication skills. Innovative and problem solving abilities.
• Ability to read or interpret a variety of instructions, manuals, or correspondence furnished in written, oral, diagram, or schedule form.
• Ability to meet pre-determined project deadlines.
• Strong interpersonal skills are critical.

Only serious candidates looking for long-term career potential need apply. Our clients choose us because we understand that excellent service begins with our employees. Our working relationships with clients are marked by professionalism, execution and accountability and our company culture is centered on teamwork. This combination has created a supportive work environment that encourages personal and professional growth.
We offer a very competitive compensation package.

CorrecTek is committed to Equal Employment Opportunity.

          Fax:                Attn Kim Spink    270-744-0606
          Email              kspink@ulrichmedicalconcepts.com
          Mail:               Ulrich Medical Concepts
                                1640 McCracken Blvd
                                Paducah, KY 42001